Consent Policy

Zybron.ai is committed to keeping you informed in the way that works best for you. Your consent to receive text messages or phone calls is always optional, separate from using our services, and fully compliant with federal communication regulations. We do not send marketing or promotional content. All communications are strictly related to services you request or manage — such as work orders, emergency coordination, and operational updates.

What messages will you receive?

You may choose to receive the following service-related communications:

Work-order updates and service confirmations
Emergency or safety alerts
Project coordination or scheduling notifications
Critical status updates for systems or assets you manage

You will never receive unsolicited marketing or sales messages.

How to opt in

1. Written opt-in (website or app)

During account setup or in your profile settings, you may see:

🔲 I agree to receive messages and/or phone calls from Zybron.ai regarding service alerts, updates, and notifications related to services rendered.

The checkbox is unchecked by default
You must manually check it to give express consent
You can opt out anytime via your settings or by replying STOP

2. Verbal opt-in (phone, app, SMS, WhatsApp, Teams)

When interacting with our AI agent, you may be asked: “Would you like to receive text message or phone call updates about your service requests and coordination needs from Zybron.ai?” If you say “yes,” we will:

Record your verbal consent with a timestamp
Document the purpose of the communications
Send a confirmation message with opt-out instructions

Example confirmation: “Hi, this is Zybron.ai. You've opted in to receive service-related updates. Reply STOP to unsubscribe.”

How to opt out

You can opt out at any time using any of the following methods:

SMS / text message: reply STOP — messaging stops immediately (you may receive a final confirmation)
Phone calls: inform the agent during the call that you wish to opt out
Messaging apps (WhatsApp, Teams): reply STOP, or manage notification preferences in the app
App notifications: go to Profile Settings → Communication Preferences and deselect the types you no longer want
Email or support: contact support@zybron.ai to manage or revoke consent

Important notes

Opting out may limit your ability to receive updates about active service requests or emergency coordination
Messaging is never required to use Zybron.ai services
We do not share or use your number for advertising or third-party promotions
You can opt back in anytime through your settings or by replying START