Privacy Policy

The information you trust us with belongs to you. This policy explains the information we hold, the reasons we hold it, who can see it, and the choices you have. We do not sell it to anyone.

1. Who this covers

This policy covers visitors to our website, people who contact us, and the customers and users of Zybron MIND. When we process information on behalf of a customer organization, that organization controls the data and our signed agreement with them governs how we handle it. If you are one of their users, contact that organization with questions.

Early access testers: if you were invited to test a pre-release version of Zybron, our Early Access Terms apply to you and take precedence over this policy. In particular, there is no expectation of privacy during early access: we read what testers enter and create to improve the system.

2. Information we hold

• Account and contact details, such as your name, organization, job title, email, and phone number, so we can run your account and respond to you.
• Content in the Services, such as the records, documents, and conversations you work with in Zybron MIND, so the Services can do their job.
• Communication preferences and consent records, including verbal consent given on a call, so we only message you the way you have agreed to.
• Technical data, such as IP address, device and browser details, and usage logs, for security and to keep the Services working.
• Location, only if you explicitly allow it.

We do not send marketing or promotional messages. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

3. Who can see it

• To provide the Services, using trusted providers: cloud hosting (Microsoft Azure), communications (Twilio), and the AI model providers that process requests to deliver the Services.
• To help with a support request, with your permission, or to fix an error that stops the Services working.
• To keep the Services secure and investigate misuse.
• When required by law, and only to the extent required.

4. How we protect it

Data is encrypted in transit. Each customer's data is kept separate, with customer-specific encryption keys, and access is controlled and monitored.

5. How long we keep it

We keep information only as long as we need it to provide the Services, meet our agreements, and comply with the law.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your information, to object to or restrict how it is used, and to complain to a data protection authority. We apply these rights to everyone. Email info@zybron.ai to use them; we may need to verify your identity first.

7. Where your data lives

Zybron is a U.S. company. Unless your agreement with us says otherwise, your information is processed and stored in the United States.

8. Updates

We may update this policy. When we make a significant change, we will update the date at the top of this page.