Privacy Policy

At Zybron.ai, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have regarding your data. By using our services, platform, website, or interacting with our communications (including phone calls, SMS, app notifications, WhatsApp, or Teams), you agree to the terms of this Privacy Policy.

1. Information we collect

a. Information you provide

• Name, organization, and job title
• Contact information (email, phone number)
• Service or communication preferences
• Consent selections for updates and notifications
• Feedback, support requests, and survey responses

b. Automated data

• Device and browser information
• IP address
• Usage logs and interactions with the platform
• Location data (only if explicitly permitted by you)

2. How we use your information

We use your information strictly to operate, support, and improve our services, including:

• Managing work orders, maintenance requests, and operational processes
• Coordinating service activities and emergency response
• Sending updates through your chosen communication channels
• Responding to support inquiries and feedback
• Ensuring platform integrity, security, and performance

3. Your communication choices

• You may opt in or opt out of communications during account setup or through your profile settings
• You may revoke consent at any time by replying STOP to a text message or by contacting support
• If you provide verbal consent during a voice call, it will be logged and used only for service-related communication

4. Data protection and security

We use industry-standard technical and organizational measures to safeguard your data. Our practices include:

• Encrypted communication channels
• Authentication and access controls
• Secure storage of records, including consent logs
• Monitoring systems to detect and prevent unauthorized access

5. Sharing and disclosure

We do not sell or rent your personal information. We may share your data only:

• With trusted service providers who perform functions on our behalf (e.g., Twilio for communications)
• When required by law, regulation, or legal process
• To protect the safety, rights, or integrity of users, systems, or the platform

6. Data retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as legally required. You may request deletion of your personal data by contacting us at support@zybron.ai.

7. International users

If you access Zybron.ai from outside the United States, be aware that your information may be transferred to, processed, and stored in the U.S., where our servers and operations are located.

8. Your rights

Depending on your jurisdiction (e.g., California, EU), you may have rights that include:

• Accessing or correcting your information
• Requesting deletion of your data
• Objecting to or restricting certain data uses
• Filing a complaint with a supervisory authority

To exercise your rights, contact us at support@zybron.ai.

9. Contact us